Médecins Sans Frontières (MSF) in Hong Kong is looking for a talent individual with a strong desire to work in an international NGO to fill the following position based in Hong Kong: 
Donor Services Officer (Donor Support)
The major responsibilities are: 
  • Routinely process daily donation in a timely and accurate manner
  • Develop and implement standard operation procedures to enhance service standards, lower risks of donor attrition and smoothen daily operations
  • Coordinate and coach the part time staffs and office volunteers to ensure a smooth operation
  • Monitoring of service providers for various fulfilments to ensure task is processed according to the service standards set
  • Handle donors’ phone/ email/ mail/ walk-in enquires, if necessary; and / or complaints / follow up cases escalated by frontline staffs / outsourcing agencies
  • Prepare monthly performance report and analysis 
  • Support Senior Donor Services Officer in execution of daily operation, in order to achieve greater operations efficiency
  • Provide logistics support
  • Perform other ad hoc duties as required 
The Ideal Candidate 
  • University graduate with minimum 2 years of work experience; experience in customer service or non-profit sector is an asset 
  • Outstanding communication and negotiation skills 
  • Excellent proficiency in oral and written Chinese and English
  • Knowledge of performance monitoring and evaluation 
  • Result-oriented and attentive to details 
  • Able to work independently but also a good team player
  • Acceptance of repetitive duties
  • Able to work under pressure and to meet tight deadline
  • Proven experience in supervisory position is a plus
  • Commitment to the aims and values of Médecins Sans Frontières 
How to Apply? 
Send your motivation letter and full resume with expected salary and date of earliest availability to [email protected]. Applicants not invited for interview within 8 weeks may consider their applications unsuccessful. All information collected will be used for recruitment purpose only.