Médecins Sans Frontières (MSF) in Hong Kong is looking for a talent individual with a strong desire to work in an international NGO to fill the following position based in Hong Kong:
Donor Services Officer (Hotline Supervisor)
The major responsibilities are: 
  • Supervise, coach and manage a small team to drive donor service excellence
  • Develop and implement standard operation procedures to enhance service standards, lower risks of donor attrition and smoothen daily operations
  • Provide communications and trainings to ensure the team is kept informed of all activities related to the organisation
  • Handle donors’ phone/ email/ mail/ walk-in enquires and complaints escalated by frontline staff
  • Prepare monthly performance report and analysis
  • Perform other ad hoc duties as required 
The Ideal Candidate
  • At least 2 years’ proven experience as customer service supervisor or in a similar supervisory position
  • Tertiary education preferred
  • Outstanding communication and negotiation skills
  • Excellent proficiency in oral and written Chinese and English
  • Knowledge of performance monitoring and evaluation
  • Result-oriented and attentive to details
  • Able to work independently but also a good team player
  • Commitment to the aims and values of Médecins Sans Frontières
How to Apply?
Send your motivation letter and full resume with expected salary and date of earliest availability by e-mail to [email protected]. Applicants not invited for interview within 8 weeks may consider their applications unsuccessful. All information collected will be used for recruitment purpose only. Please read the “Personal Information Collection Statement” before providing any personal data to Médecins Sans Frontières (HK) Limited.