Médecins Sans Frontières (MSF) in Hong Kong is looking for a talent individual with a strong desire to work in an international NGO to fill the following position based in Hong Kong:
Donor Services Officer
The major responsibilities are:
- Supervise, coach and manage a small team to drive donor service excellence
- Develop and implement standard operation procedures to enhance service standards, lower risks of donor attrition and smoothen daily operations
- Provide communications and trainings to ensure the team is kept informed of all activities related to the organisation
- Handle donors’ phone/ email/ mail/ walk-in enquires and complaints escalated by frontline staff
- Prepare monthly performance report and analysis
- Perform other ad hoc duties as required
The Ideal Candidate
- 3 - 5years or above of hotline or customer service experience, preferably gained from banking and finance / non-profit sector. Proven experience as call centre supervisor or in a similar supervisory position is a strong advantage
- Outstanding communication and negotiation skills
- Excellent proficiency in oral and written Chinese and English • Knowledge of performance monitoring and evaluation
- Result-oriented and attentive to details
- Able to work independently but also a good team player
- Commitment to the aims and values of Médecins Sans Frontières
How to Apply?
Send your motivation letter and full resume with expected salary and date of earliest availability to [email protected]. Applicants not invited for interview within 8 weeks may consider their applications unsuccessful. All information collected will be used for recruitment purpose only.